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JLu International trading Inc
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  • Women
    • Women
      • Tops
      • Bottoms
      • Accessories
  • Men
    • Men
      • Tops
      • Bottoms
      • Accessories
  • Events
  • Community
    • Stories
    • Ambassadors
  • Q&A
    • Shopping Methods
    • Payment Options
    • Shipping & Delivery
    • Return Policy
  • Contact Us
    • Contact Form
    • Location
  • Related Links
  • My Account
  • Q&A

Q&A

Shopping Methods

  • ​SHOPPING AT jlu?
    • ​How to go shopping at jlu? Register as a member of jlu. Order from www.jluinternational.com

Payment Options

  • WHAT ARE MY PAYMENT OPTIONS?
    • We want to make buying your jlu products online fast and easy. So when it comes time to make your purchase, you can use any of these payment options: 1. PayPal 2. Debit, Visa, MasterCard, American Express 3. jlu Product Vouchers
  • ​WHEN WILL I BE CHARGED FOR MY ORDER?
    • You will be charged when we ship your order. We will update you with a shipping confirmation email at that time. A pre-authorization is placed onto your credit card when you submit your order, but we don’t process the payment until the order has been shipped.
  • ​WHAT CURRENCY IS THE SITE IN?
    • Prices on the Canadian site are in Canadian dollars.

Shipping & Delivery

  • WHAT ARE jlu’s SHIPPING OPTIONS?
    • To US, Canada and Taiwan, jlu’s guests also have the opportunity to select from additional shipping options during checkout. Our shipping options include the following:  Standard (2-7 business days for orders placed by 5pm EST)- Free for orders of $50 or more. 
  • ​INTERNATIONAL SHIPPING
    • International Shipping (5-10 business days for orders placed by 5pm EST): 39 CAD. Free for orders of $200 or more
  • WHEN WILL MY ORDER SHIP?
    • Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-2 business days for processing at our distribution center before your order is shipped.
  • HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
    • We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

Return Policy

  • WHAT IS jlu’S RETURN POLICY?
    • Not quite right? jlu provides you 30 days to take your items, confidently knowing you can return as store credit for any reason within 30 days. Items need to be unused for any exchanges or store credit. So go ahead, shop with confidence, and enjoy your 30-day, risk-free trial. We are unable to process refunds, but we can apply a credit to a gift card.
About us

jlu International trading Inc. is a new business venture, started in 2018. The current main brand of this company is the clothing brand jlu. Our purpose is to supply consumers high end-quality products while being priced within an affordable range.

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