Q&A-jlu International trading Inc.

WHAT ARE MY PAYMENT OPTIONS?
- We want to make buying your jlu products online fast and easy. So when it comes time to make your purchase, you can use any of these payment options: 1. PayPal 2. Debit, Visa, MasterCard, American Express 3. jlu Product Vouchers
WHEN WILL I BE CHARGED FOR MY ORDER?
- You will be charged when we ship your order. We will update you with a shipping confirmation email at that time. A pre-authorization is placed onto your credit card when you submit your order, but we don’t process the payment until the order has been shipped.
WHAT CURRENCY IS THE SITE IN?
- Prices on the Canadian site are in Canadian dollars.

WHAT ARE jlu’s SHIPPING OPTIONS?
- To US, Canada and Taiwan, jlu’s guests also have the opportunity to select from additional shipping options during checkout. Our shipping options include the following: Standard (2-7 business days for orders placed by 5pm EST)- Free for orders of $50 or more.
INTERNATIONAL SHIPPING
- International Shipping (5-10 business days for orders placed by 5pm EST): 39 CAD. Free for orders of $200 or more
WHEN WILL MY ORDER SHIP?
- Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-2 business days for processing at our distribution center before your order is shipped.
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
- We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.